Articles
Something is rotten in the airport of Heathrow
Tuesday 1 April 2008
The recent chaos at Heathrow brought about when the new Terminal 5 opened to passengers last Thursday has shot the airport to people’s attention across much of the world. Many people have been saying for years that the world’s most busy international airport is a nightmare to deal with, and hitherto I mostly haven’t agreed. I’ve used the airport frequently enough—several times a year—that I got to know it (Terminals 1 & 4 in particular) fairly well. However, I think that because I was comfortable using those terminals I didn’t realize quite how unfriendly Heathrow is to less-frequent travellers.1
All that changed for me last week. On Friday I was due to fly from Heathrow back to Geneva after the short university Easter holiday. I would be flying from
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